Once you enable the Klaviyo and Neto integration, it's important to fully understand the data that will begin to sync from Klaviyo and Neto.
In Klaviyo navigate to Analytics menu option and go to the Metrics tab where you can view all of the metrics in your account. From the All integrations dropdown select API to filter for all the metrics that the app is creating from Neto data.
Below is a list of all the metrics synced from Neto and an explanation of the data included along with each metric. Fields that are created as a list allow you to select individual items within the list to segment your data.
On This Page
- Started Checkout
- Placed Order
- Ordered Product
- Fulfilled Order
- Cancelled Order
- Onsite Metrics
Started Checkout
This event is tracked when a customer enters his/her contact details during the Neto checkout process and clicks continue.
To keep track of this event, the Neto Add-on Abandoned Cart Saver should be installed.
This event syncs with a checkout URL property, which links back to each customer’s unique cart. If someone opens an abandoned cart email from a new device, this link will rebuild the person's cart when clicked through. You can filter and target Started Checkout events based on the following criteria:
- Value: The total value of the cart at time of started checkout.
- ItemNames: A list of each product name on order.
- Categories: A list of all categories that are associated with products on order.
- Checkout URL: The checkout URL for rebuilding the customers cart.
- Items: A list of each orderline that contains fields:
- SKU
- ProductName
- Quantity
- ItemPrice
- ProductURL
- ImageURL
Placed Order
This event is tracked when a customer completes the checkout process and creates an order in your Neto store.
You can filter and target Placed Order events based on the following criteria:
- Value: The total value of the placed order.
- OrderID: The unique ID of the order in your store.
- ItemNames: A list of each product name on order.
- Categories: A list of all categories that are associated with products on order.
- Brands: A list of all brands that are associated with products on order.
- Item Count: The total number of items in the order.
- Discount Codes: Any discount or coupon codes someone used towards the order.
- Total Discounts: The total amount of any coupons or discounts if someone used a code.
- Source Name: Sales channel.
- Items: A list of each orderline that contains fields:
- SKU
- ProductName
- Quantity
- ItemPrice
- ProductURL
- ImageURL
Ordered Product
This event is also tracked when a customer places an order, but a separate event is tracked for each item someone purchases. For example, if someone buys a t-shirt and a pair of pants, one Placed Order event will be tracked along with two Ordered Product events -- one Placed Order event for the purchase as a whole, and then one Ordered Product event for the t-shirt and one Ordered Product event for the pants.
The events Klaviyo tracks includes detailed information about each product someone purchases. You can filter and target Ordered Product events based on the following criteria:
- Value: The total value of the placed order.
- OrderID: The unique ID of the order in your store.
- ItemNames: A list of each product name on order.
- Categories: A list of all categories that are associated with products on order.
- Brands: A list of all brands that are associated with products on order.
- Item Count: The total number of items in the order.
- Discount Codes: Any discount or coupon codes someone used towards the order.
- Total Discounts: The total amount of any coupons or discounts if someone used a code.
- Source Name: Sales channel.
- Items: A list of each orderline that contains fields:
- SKU
- ProductName
- Quantity
- ItemPrice
- ProductURL
- ImageURL
Fulfilled Order
This event is tracked when an order is marked as "dispatched" in your Neto store.
You can filter and target Fulfilled Order events based on the following criteria:
- Value: The total value of the placed order.
- OrderID: The unique ID of the order in your store.
- ItemNames: A list of each product name on order.
- Categories: A list of all categories that are associated with products on order.
- Brands: A list of all brands that are associated with products on order.
- Item Count: The total number of items in the order.
- Discount Codes: Any discount or coupon codes someone used towards the order.
- Total Discounts: The total amount of any coupons or discounts if someone used a code.
- Source Name: Sales channel.
- Items: A list of each orderline that contains fields:
- SKU
- ProductName
- Quantity
- ItemPrice
- ProductURL
- ImageURL
Cancelled Order
This event is tracked when an order is marked as "cancelled " in your Neto store.
You can filter and target Cancelled Order events based on the following criteria:
- Value: The total value of the placed order.
- OrderID: The unique ID of the order in your store.
- ItemNames: A list of each product name on order.
- Categories: A list of all categories that are associated with products on order.
- Brands: A list of all brands that are associated with products on order.
- Item Count: The total number of items in the order.
- Discount Codes: Any discount or coupon codes someone used towards the order.
- Total Discounts: The total amount of any coupons or discounts if someone used a code.
- Source Name: Sales channel.
- Items: A list of each orderline that contains fields:
- SKU
- ProductName
- Quantity
- ItemPrice
- ProductURL
- ImageURL
Onsite Metrics
Our metrics are created from our servers. If you would like onsite metrics you can set them up within your store theme or the Neto 3rd Party Script section. Klaviyo recommended onsite metrics include:
- Active on Site
When someone visits your website. - Viewed Product
When someone views a product. - Added to Cart
When someone adds an item to their cart.
Follow the Klaviyo guide on adding onsite metrics.
In Neto go to Settings & Tools > All Settings & Tools > Custom Scripts or update your theme code.