This article lists common app related errors displayed in logs.
MYOB errors and their solutions can be found in this article.
|No Product UID For [Order ID] SKU : [SKU]||The product has not been synced or cannot be found within MYOB.||
Ensure the SKU exists in MYOB and exactly matches (case sensitive). If it does exist re-run initial sync or create the new product and it will be synced next run.
|Could not find product [Order ID]||The product has not been imported.||
Ensure the product with that SKU exists in your ecommerce store. If it exists re-run initial sync, otherwise create the product.
|No customer UID for [Order ID] set customer for export net run true||The customer does not exist in MYOB yet and will be exported during the next run.||
Wait for the next integration run or press "Run Now" to start a run immediately.
|No customer UID for [Order ID] set customer for export net run false||The customer either doesn't exist or has failed to be exported to MYOB.||
Check other logs for any failed customer exports. If there is none - the customer may be missing from our system. Ensure the customer exists in your ecommerce store and is active and rerun the initial sync.
|Timed out while trying to create new [order/payment/product]||MYOB failed to respond to our request to create the item. The majority of the time this will still result in the item being created.||
If the item is not created and it has been under 48 hours since it was created in your ecommerce store delete it and it will be re-imported and attempted to be exported again next run.