This article lists common app related errors displayed in logs.
MYOB errors and their solutions can be found in this article.
| Message | Cause | Solution |
| No Product UID For [Order ID] SKU : [SKU] | The product has not been synced or cannot be found within MYOB. |
Ensure the SKU exists in MYOB and exactly matches (case sensitive). If it does exist re-run initial sync or create the new product and it will be synced next run. |
| Could not find product [Order ID] | The product has not been imported. |
Ensure the product with that SKU exists in your ecommerce store. If it exists re-run initial sync, otherwise create the product. |
| No customer UID for [Order ID] set customer for export net run true | The customer does not exist in MYOB yet and will be exported during the next run. |
Wait for the next integration run or press "Run Now" to start a run immediately. |
| No customer UID for [Order ID] set customer for export net run false | The customer either doesn't exist or has failed to be exported to MYOB. |
Check other logs for any failed customer exports. If there is none - the customer may be missing from our system. Ensure the customer exists in your ecommerce store and is active and rerun the initial sync. |
| Timed out while trying to create new [order/payment/product] | MYOB failed to respond to our request to create the item. The majority of the time this will still result in the item being created. |
If the item is not created and it has been under 48 hours since it was created in your ecommerce store delete it and it will be re-imported and attempted to be exported again next run. |