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Issue
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Possible Reasons
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Solution
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| Orders are not synced to app and not exported to Saasu |
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The scheduling job runs based on the user's schedule settings.
Confirm a schedule is set and switched on. Orders will only
sync based on the status that is selected in app - ensure
Neto store has orders with the selected statuses.
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Go to your settings page and narrow down the schedule interval
(minimum every 15 minutes)
- Check your selected order statuses
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Orders are synced to app but not all of them are exported to Saasu
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If you select "Tax Invoice" as the exported Saasu invoice
type, then you need to make sure your Saasu account has sufficient
stock for orders.
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If your Neto order has a shipping fee, then you have to make
sure your selected Saasu "Shipping Item" is for sale in your
Saasu account.
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For new customers' orders, they will be exported in the next
scheduled run.
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Go to your Saasu account and check the item stock and the
"Shipping Item".
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| The exported invoices are missing payments in Saasu |
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The payments export and orders/invoices export are two different
processes and uses different APIs.
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Go to the settings page and tick both payments and orders/invoices.
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| The exported invoices are missing customer details in Saasu |
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The customer is a new one that doesn't exist in your Saasu
account before, and the customers checkbox is not ticked
in the app.
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- Go to the settings page and tick the customers checkbox
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The Neto inventory level is not synced when users update their Saasu
stock level
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The addon job is not running all the time, it runs based
on users' schedule settings.
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Go to the settings page click "Run now"
if you want to sync it instantly.
- Narrow down the schedule interval in the schedule section.
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| Data stops syncing |
- Saasu API has rate limiting based on users' plan.
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Refer to
https://www.saasu.com/pricing
- Pause your addon in the app and re-start it after 24 hours.
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